http://www.1crm.info Thu, 16 Feb 2012 04:18:11 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://www.1crm.info/2012/02/sugar-6-solution-the-power-of-sugar/ http://www.1crm.info/2012/02/sugar-6-solution-the-power-of-sugar/#comments Thu, 16 Feb 2012 04:18:11 +0000 ed http://www.1crm.info/?p=39413 Continue Reading]]>
According to several surveys, customer service tops on the list of customers being surveyed. This is due to the fact the customers want more than what they desire to have and businesses know the need for this.

The most dominant topic in the market is the Customer Relationship Management (CRM) software. The CRM software has changed the way businesses treat their customers, clients and prospects. They have been aided on how to track their customers and potential clients. And one leading provider of CRM solutions is SugarCRM. The software from SugarCRM has been helping numerous companies around the globe in the way they do business, most especially when it comes to customer relations and service.

The Sugar company has come with the development of Sugar 6 solution, making it easy to understand and operate a CRM system. With its ease of use, openness and flexibility, Sugar 6 is making the best of what it has. SugarCRM embraces the concept that a CRM system should be easy to understand and flexibility instead of being complicated. This software not only saves time but also boosts productivity, and that is what it is all about. Affordability is what the Sugar software always maintains.

Being flexible is what the Sugar 6 is designed for. Known to be a long time leader in the CRM market globally, SugarCRM has partnered with several companies, one of which is Danmar Computers SRL which is mainly focusing on business software development. It has been centering its attention to getting high satisfaction from its customers, enabling it to increase customer retention levels.

Sugar 6 runs on any cloud service platform and incorporates the services from online social networking sites such as Facebook and Twitter, making more attractive to businesses that aim to get ahead of the competition when it comes to managing customers. Effective management of customers is the number one priority for businesses. That is why Sugar has made it the vital factor for all of the enhancements it is offering.

You can always have the necessary elements that are beyond the expectation of your business. Sugar has been always there to guide you to the right path for success. The Sugar software is devoted to providing you the best and the ultimate happiness for your business to grow. ]]> http://www.1crm.info/2012/02/sugar-6-solution-the-power-of-sugar/feed/ 0 http://www.1crm.info/2012/02/sugar-is-for-small-business-too/ http://www.1crm.info/2012/02/sugar-is-for-small-business-too/#comments Wed, 15 Feb 2012 09:02:56 +0000 ed http://www.1crm.info/?p=39393 Continue Reading]]>
A business is never without customer relations management. The customers are the most important factor that businesses need to secure. Without them, do not expect your business to grow or even start. New solutions have emerged in response to the strong demand for customer retention and loyalty. Customer relationship management solutions are developed and intended to help a business strengthen its relationship with customers, prospects and clients. A leading provider of customer relationship management (CRM) solutions, SugarCRM has come its way to exceed what a company expects from a software that is designed to make customers happy.

Commonly, CRMs are being used by big organizations and profiled businesses. However, things have changed and the CRM market has entered the competition among small and medium sized enterprises (SMEs). The SugarCRM company made it sure that both large corporations and SMEs are given with the same and equal benefits that its CRM software offers. Many are getting satisfaction from the way the Sugar software works. Not only it gains high recognition from different software companies around the globe, the Sugar software is awarded in different software service categories.

There is nothing that can beat when there is preparation in terms of business competition, and the Sugar software can really help you improve the way you prepare for your business, most especially when it is just young or just starting. You really need to attract your target customers to the products and services that you offer. Sugar is not only a simple software that manages information on your customer transactions. It has also features that are much focused on marketing.

Now that people are much engaged in social networks, Sugar has incorporated commonly used online social networking sites such as Facebook, Twitter and LinkedIn into its capabilities so it would be easy for your growing business to reach the customers you want. And what is more? Sugar is consistently making enhancements and improvements just to make it sure that its sure is always reliable, updated and easy to use.

Never think that only huge organizations are using this software because even SMEs are now incorporating it into their systems. Sugar helps you get bigger gains as it is dedicated to help anyone in business. ]]> http://www.1crm.info/2012/02/sugar-is-for-small-business-too/feed/ 0 http://www.1crm.info/2012/02/new-updates-to-sugar-6-4/ http://www.1crm.info/2012/02/new-updates-to-sugar-6-4/#comments Wed, 08 Feb 2012 18:12:22 +0000 ed http://www.1crm.info/?p=39343 Continue Reading]]>
Now, let’s talk first about the enhancements in Calendar.

Below are the new 6.4.0 Calendar features.

• Item dragging and dropping ability In Calendar, items can now be dragged and dropped for better utilization.

• Quick form creation and editing Information on any Calendar item can be modified in Quick Edit forms.

• Navigation ability within Calendar through the use of calendar view

With minimized mouse clicks, users can navigate to any date through the calendar view.

• Changing ability in the first day of the week in monthly views.

Modifications in month-view of Calendar can be displayed.

• Individual Tasks, Calls and Meetings color codes. Easy recognition and identification in Calendar. For the enhancements in Admin.

There is an addition of users and employees modules to Studio that are fully customizable. There are also changes in the option for Edit Fields in which Fields Editor is displayed in tabular form. Changes in Platform.

Upload directory is now separated from cache directory while javascript files and other generated files are moved to cache directory. The custom directory has become the new home for persistent configuration files such as encrypted data files from cache. Also added are unified application programming interfaces for cache and upload directory.

There have been changes to all web service application programming interfaces with the release of Sugar 6.4. query validation has been improved in an effort to promote better use and help enhance multiple databases. There is also a limitation to the use of subqueries in all web service calls.

CSS Sprites is one of the new additions to CSS used in version 6.4. Intended for boosting web performance, Sprites is able to reduce the number of http requests being made by the browser to the server. Thus, only one request will be made to the server for big images consisting of all other small images, leading to a faster loading of web pages. Also, this has become very beneficial for those who are having slower internet connections as this as less bandwidth consumption.

Moreover, language specification and alt text in HTML headers are included in 508 compliance for much improved parsing of images.

Platform Components for 6.4.x

Supported Browsers

Safari 5.1

Internet Explorer 8.0 and 9.0

FireFox 3.6 stable version

Google/Google Chrome latest version

Supported Applications

Lotus Notes 7.0, 8.0, 8.5

Microsoft Word 2003, 2007

Microsoft Excel 2007

Microsoft Outlook 2003, 2007, 2010

Support Platforms

Windows 3 or later

Mac OS/Linux/Unix

IBM i

Database

Oracle 10g, 11g

DB2 9.7

MySQL 5.1, 5.5

SQL Server 2005, 2008 R2 ]]> http://www.1crm.info/2012/02/new-updates-to-sugar-6-4/feed/ 0 http://www.1crm.info/2012/01/a-comparison-of-sugar-editions-2/ http://www.1crm.info/2012/01/a-comparison-of-sugar-editions-2/#comments Wed, 18 Jan 2012 17:47:41 +0000 ed http://www.1crm.info/?p=39073 Continue Reading]]> SugarCRM editions include Sugar Ultimate, Sugar Professional, Sugar Enterprise and Sugar Corporate. All of the editions have the features such as advanced security, email integration, team selling, support and marketing automation, full sales, social CRM and workflow automation. In addition, they have regular back-ups for all customer/client information and include unlimited API Calls. Supporting 22 different languages, these editions are either on cloud-based or on-premise deployment.      

SUGAR PROFESSIONAL	SUGAR CORPORATE	SUGAR ENTERPRISE	SUGAR ULTIMATE
Customer Service, Marketing Sales Automation	Customer Service, Marketing Sales Automation	Customer Service, Marketing Sales Automation	Customer Service, Marketing Sales Automation
Enhanced Dashboards	Enhanced Dashboards	Enhanced Dashboards	Enhanced Dashboards
Incident and Case Management	Incident and Case Management	Incident and Case Management	Incident and Case Management
Email Marketing and Campaign Management	Email Marketing and Campaign Management	Email Marketing and Campaign Management	Email Marketing and Campaign Management
Account, Opportunity and Lead Management	Account, Opportunity and Lead Management	Account, Opportunity and Lead Management	Account, Opportunity and Lead Management
Mobile CRM	Mobile CRM	Mobile CRM	Mobile CRM
Availability of offline Sync as an a-la-carte Option	Sugar Mobile Plus with offline sync for Blackberry,	Sugar Mobile Plus with offline sync for Blackberry,	Sugar Mobile Plus with offline sync for Blackberry,
iPhone and Android Sugar Mobile	Android, iPad and iPhone	Android, iPad and iPhone	Android, iPad and iPhone
Browser for all access on smartphones
Social Collaboration and CRM	Social Collaboration and CRM	Social Collaboration and CRM	Social Collaboration and CRM
Google Docs and Gmail integration	Google Docs and Gmail integration	Google Docs and Gmail integration	Google Docs and Gmail integration
Cloud Connectors for Twitter, Facebook, Zoominfo,	Cloud Connectors for Twitter, Facebook, Zoominfo,	Cloud Connectors for Twitter, Facebook, Zoominfo,	Cloud Connectors for Twitter, Facebook, Zoominfo,
Jigsaw, Hooevers and Linkedin	Jigsaw, Hooevers and Linkedin	Jigsaw, Hooevers and Linkedin	Jigsaw, Hooevers and Linkedin
Activity Streams	Activity Streams	Activity Streams	Activity Streams
Integration of Cisco WebEx Meeting Center and	Integration of Cisco WebEx Meeting Center and	Integration of Cisco WebEx Meeting Center and	Integration of Cisco WebEx Meeting Center and
Citrix Online GoToMeeting	Citrix Online GoToMeeting	Citrix Online GoToMeeting	Citrix Online GoToMeeting
LotusLive and InsideView Integration	LotusLive and InsideView Integration	LotusLive and InsideView Integration	LotusLive and InsideView Integration
SugarCRM Plug-in for Microsoft Excel, Word & Outlook	SugarCRM Plug-in for Microsoft Excel, Word & Outlook	SugarCRM Plug-in for Microsoft Excel, Word & Outlook	SugarCRM Plug-in for Microsoft Excel, Word & Outlook
Assistance from SugarCRM Support Team	Assistance from SugarCRM Support Team	Assistance from SugarCRM Support Team	Assistance from SugarCRM Support Team
Automatic Upgrades and Updates	Automatic Upgrades and Updates	Automatic Upgrades and Updates	Automatic Upgrades and Updates
Unlimited email and online assistance	Unlimited email and online assistance	Unlimited email and online assistance	Unlimited email and online assistance
4-hr response time for technical issues	2-hr response time for technical issues	2-hr response time for technical issues	Daily 1-hr response time for technical issues
		Basic Health check and phone support	Extended health check and phone support
			Assigned technical service staff and developer support
Global CRM	Global CRM	Global CRM	Global CRM
Support for 22 world languages	Support for 22 world languages	Support for 22 world languages	Support for 22 world languages
support for multi-currency	support for multi-currency	support for multi-currency	support for multi-currency
Admin Features	Admin Features	Admin Features	Admin Features
Improved security	Improved security	Improved security	Improved security
Information quality and access controls	Information quality and access controls	Information quality and access controls	Information quality and access controls
Automation of workflows	Automation of workflows	Automation of workflows	Automation of workflows
Easy customization through Module Builder & Sugar Logic	Easy customization through Module Builder & Sugar Logic	Easy customization through Module Builder & Sugar Logic	Easy customization through Module Builder & Sugar Logic
Easy configuration through Sugar Studio	Easy configuration through Sugar Studio	Easy configuration through Sugar Studio	Easy configuration through Sugar Studio
Team, role and user management	Team, role and user management	Team, role and user management	Team, role and user management
Cloud Deployment Choices	Cloud Deployment Choices	Cloud Deployment Choices	Cloud Deployment Choices
Partner On-Demand: Sugar Business Partners Hosting	Partner On-Demand: Sugar Business Partners Hosting	Partner On-Demand: Sugar Business Partners Hosting	Partner On-Demand: Sugar Business Partners Hosting
Sugar On-Demand: Hosted in the Sugar Cloud	Sugar On-Demand: Hosted in the Sugar Cloud	Sugar On-Demand: Hosted in the Sugar Cloud	Sugar On-Demand: Hosted in the Sugar Cloud
Public Cloud: hosted in Rackspace, MS Azure Clouds & AmazonEC2	Public Cloud: hosted in Rackspace, MS Azure Clouds & AmazonEC2	Public Cloud: hosted in Rackspace, MS Azure Clouds & AmazonEC2	Public Cloud: hosted in Rackspace, MS Azure Clouds & AmazonEC2
Customer On-Site: Locally installed behind computer firewall	Customer On-Site: Locally installed behind computer firewall	Customer On-Site: Locally installed behind computer firewall	Customer On-Site: Locally installed behind computer firewall
Available Options for A La Carte	Available Options for A La Carte	Available Options for A La Carte	Available Options for A La Carte
Health Check and Support for Developers	Health Check and Support for Developers	Health Check and Support for Developers	Additional Sugar On-demand storage
Improved storage for SugarCRM On-Demand	Improved storage for SugarCRM On-Demand	Improved storage for SugarCRM On-Demand	Additional test environments (sandbox) for Sugar On-demand
Designated technical service personnel	Designated technical service personnel	Designated technical service personnel
SugarCRM Plug-in for Lotus Notes	SugarCRM Plug-in for Lotus Notes	SugarCRM Plug-in for Lotus Notes
Daily customer data back-up	Daily customer data back-up	Daily customer data back-up
SugarCRM Mobile Plus with offline sync for iPad,iPhone & Blackberry	SugarCRM Mobile Plus with offline sync for iPad,iPhone & Blackberry	SugarCRM Mobile Plus with offline sync for iPad,iPhone & Blackberry
Sugar Connector for the server of Lotus Notes Domino	Sugar Connector for the server of Lotus Notes Domino	Sugar Connector for the server of Lotus Notes Domino
Sandbox and phone support	Sandbox and phone support	Sandbox and phone support
extended time and lesser response time SLA for contacting SugarCRM	extended time and lesser response time SLA for contacting SugarCRM	extended time and lesser response time SLA for contacting SugarCRM
with technical issues	with technical issues	with technical issues
Advanced Features	Advanced Features	Advanced Features	Advanced Features
Sales Reporting & Forecasting	Sales Reporting & Forecasting	Sales Reporting & Forecasting	Sales Reporting & Forecasting
Quotes and Contracts	Quotes and Contracts	Quotes and Contracts	Quotes and Contracts
Product Cataloging	Product Cataloging	Product Cataloging	Product Cataloging
Sugar On-Demand Specifications	Sugar On-Demand Specifications	Sugar On-Demand Specifications	Sugar On-Demand Specifications
99.5% SLA availability	99.5% SLA availability	99.5% SLA availability	99.5% SLA availability
Info storage of 15 gigabytes	Info storage of 30 gigabytes	Info storage of 60 gigabytes	Info storage of 250 gigabytes
Consumers are able to request for secure FTP downloads of consumer data twice a month	Consumers are able to request  for secure FTP downloads of consumer data twice a month	Daily Backups of all customer information available through secure download from FTP server	Daily Backups of all customer information available through secure download from FTP server
Daily Backups of all data for recovery planning and	Daily Backups of all data for recovery planning and	Daily Backups of all data for recovery planning and	Daily Backups of all data for recovery planning and
internal backup purposes	internal backup purposes	internal backup purposes	internal backup purposes
	1 Sandbox	2 Sandboxes	5 Sandboxes
		Enterprise-Class Practicality	Enterprise-Class Practicality
		Database compatibility for MySQL, Oracle 10g and 11g	Database compatibility for MySQL, Oracle 10g and 11g
		Offline synchronization of clients	Offline synchronization of clients
		Improved SQL reporting	Improved SQL reporting
		Consumer self-service portal	Consumer self-service portal
			Sugar Connector for the server of Lotus Note Domino

]]> http://www.1crm.info/2012/01/a-comparison-of-sugar-editions-2/feed/ 0 http://www.1crm.info/2012/01/sugar-opens-cambridge-office-the-growing-global-presence/ http://www.1crm.info/2012/01/sugar-opens-cambridge-office-the-growing-global-presence/#comments Sat, 14 Jan 2012 09:13:05 +0000 ed http://www.1crm.info/?p=38823 Continue Reading]]>
New Area for Innovation

The new office will be located in Cambridge’s most dynamic technology center. The company, which is headquartered in Cupertino, California, decided to open the new site to meet the needs of its customers and partners in Great Britain and to increase its presence in Europe. The company wants to ensure that its customers and clients are effectively assisted with best outcome for their business activities.

With strong focus on technological innovation, SugarCRM wants to increase its business revenue while improving the satisfaction level of its existing customers. It describes Great Britain as its largest market outside Germany and the United States. The decision of SugarCRM to open the Cambridge site is mainly fueled by Cambridge University, along with growing demand for cloud computing and software as a service (SaaS).

SugarCRM’s IBM Partnership

SugarCRM has just announced its partnership with IBM for the SmartCloud platform. The alliance, which SugarCRM hopes to last, will boost its ties with IBM in providing services and products to the CRM community. The company believes that the new office in Cambridge will have a dramatic impact on its business as it aims for global expansion with growing number of customers. Also, the company attributed the success it is experiencing to the increasing number of CRM customers worldwide as well as the strategic relations with tier one businesses. It adds that its goal for increasing its range in the said area is imperative, allowing it to further enhance its offerings and services.

An overview of Sugar

SugarCRM has been selected as the only open source solution for customer relationship management deployments in the public sector. The opening of the new office will mark Sugar’s launch of its initiatives for capturing all enterprises and businesses that are still not using CRM solutions. Sugar is partnering several CRM businesses which have helped it to translate the Sugar software into over 40 languages, making it to be globally adopted by customers and companies worldwide. Furthermore, SugarCRM offers packages to help new clients improve their productivity through professional support with knowledge transfer and configuration. It is highly dedicated to help CRM businesses to collaborate as a team with quick response time to customer inquiries. ]]> http://www.1crm.info/2012/01/sugar-opens-cambridge-office-the-growing-global-presence/feed/ 0 http://www.1crm.info/2012/01/sugarcrm-collaborate-with-ibm-sugar-6-3-sugarlogic-and-smartcloud/ http://www.1crm.info/2012/01/sugarcrm-collaborate-with-ibm-sugar-6-3-sugarlogic-and-smartcloud/#comments Wed, 11 Jan 2012 16:57:22 +0000 ed http://www.1crm.info/?p=38783 Continue Reading]]>
A leading open source provider of CRM solutions, SugarCRM has released its new Sugar 6.3 version and made partnership with IBM on the SmartCloud platform to gain more advantage in the CRM market’s tough competition. The software from SugarCRM was anointed by IBM as the first CRM system for the SmartCloud platform following the recognition of Sugar as an IBM Alliance Partners for cloud services. The general availability for the Sugar Software running on the SmartCloud enterprise platform was certified andannounced by SugarCRM.

SugarCRM’s Software with IBM’s SmartCloud

The collaboration between SugarCRM and IBM was announced in the effort of making the Sugar 6 available on the SmartCloud Platform. The integration of the Sugar software with the IBM’s platform allows clients to have all the advantages that a private cloud environment has to offer while securing the benefits of advanced CRM solutions. SugarCRM wants to be a part of the 7 billion dollar-line business for IBM, which has been making dramatic steps to reach into a specific area of the market. The partnership with IBM is hoped by SugarCRM to give credibility among enterprise-class consumers, some of who still see its open source applications as an alternative solution that does not have the features to fit mainstream business transactions.

Version 6.3 Features

In this new 6.3 version, enhanced management capabilities and administration control are provided to users to better the way they handle business processes. Another main factor in this version is the improvement of the performance to the user interface based on its Ajax. It is noted that the ability to import information in a seamless way is one of the most necessary aspects to a user when a new CRM system is adapted.

A wizard has been created to facilitate information import process by letting users import contact details wherein the capability to programmatically make updates via SugarLogic and other programming tools is added. This makes the possibility of updating the contacts of users in large numbers. Substantial improvements were also made by SugarCRM to SugarLogic, allowing users to create a much more fine process-driven business work flow. ]]> http://www.1crm.info/2012/01/sugarcrm-collaborate-with-ibm-sugar-6-3-sugarlogic-and-smartcloud/feed/ 0 http://www.1crm.info/2012/01/sugarcrm-software-the-fastest-growing-solution-for-your-business-problems/ http://www.1crm.info/2012/01/sugarcrm-software-the-fastest-growing-solution-for-your-business-problems/#comments Wed, 11 Jan 2012 03:11:40 +0000 ed http://www.1crm.info/?p=38753 Continue Reading]]>
The software from SugarCRM is one of the fastest growing business solutions to manage customers and clients. Because of being an open source designed for customer relationships management, the Sugar software is used by businesses of different sizes globally to manage their marketing, sales and customer support. There are thousands of people are subscribing to the editions of the SugarCRM software, which proves that global companies have heavy reliance on Sugar to grow sales, executive marketing strategies, create customer business applications and retain clients. Offering an on-demand software-as-a-service solution, SugarCRM assists customers for the deployment of Sugar on-site without taking high risks.

Looking for the Right Sugar Expert

Sugar can be deployed by users whether in public or private clouds such as Rackspace, Amazon Web Services, and IBM cloud if they want more flexibility. However, you should look for the right experts of SugarCRM possessing the experience and specific knowledge in customizing and integrating SugarCRM with your business process when deploying the software in your business.

Perhaps the best first step to make when tapping a Sugar Expert is ensuring that the professional holds partnership with the Sugar Company. The high level of partnership in Sugar is the SugaCRM Gold Parnership, which is only given to organizations and companies having the strong desire to achieve business growth. Organizations awarded with this partnership can obtain benefits such as MDF, integrated marketing campaigns, marketing plans and qualified leads.

In addition, make sure that continuous support is offered by the SugarCRM expert to your business. This could make the functioning of the Sugar implementation become smooth as usual. Mostly, there are professional service groups or organizations operating as SugarCRM experts. These groups may have effectively developed their own customers relationship management practice. They may also have extensive experience and expertise, making them to be very reliable when advising customers, clients and prospects on how the CRM software functions and offers advantages to their business.

Some of the basic features of the Sugar software are email integration with MS Outlook, activity tracking, account and contact info management, opportunity handling, reporting and handling. These features are fully designed for CRM purposes. Thus, you can always have ease in handling your customers with Sugar. ]]> http://www.1crm.info/2012/01/sugarcrm-software-the-fastest-growing-solution-for-your-business-problems/feed/ 0 http://www.1crm.info/2012/01/grow-with-what-sugar-has-to-offer/ http://www.1crm.info/2012/01/grow-with-what-sugar-has-to-offer/#comments Wed, 11 Jan 2012 01:37:34 +0000 ed http://www.1crm.info/?p=38713 Continue Reading]]>
Knowing the SugarCRM Development

The Sugar is a very incredible application since it is designed to make progress and growth in a company through good customer relationship management. Business planning and strategies are created in the form of good customer handling. The known versions of the Sugar software are Professional, Community and Enterprise. These versions are enabled to easily adapt and fit all businesses of different sizes. Sugar Development also covers Internet hosting, making all companies to conveniently execute installation on their own server.

The web hosting of Sugar keeps up with the integrity of high quality and good performance whenever a client instance is upgraded by the developers of Sugar. Furthermore, adverse consequences of the enhancements on the modifications of users are successfully avoided.

There are SugarCRM forums that allow the Sugar community to connect with each other. In this way, they can share their experiences, insights and problems involving their use of the Sugar Software.

Sugar Customization

SugarCRM developers are well facilitated by Sugar’s open source architecture, making the software to be more ready for installation into business procedure and for customizations. In addition to configuration functionalities, SugarCRM customization is assigned for the delivery of good service to purchasers. Business activities such as sales procedures are becoming more improved with the aid of SugarCRM integration. The Sugar company executes effective approaches to systematically compete with its competitors in the customer relationship management market.

The SugarCRM software is dedicated to help the sales department in following new clients and prospects, marketing campaigns, leads, revenue matters and sales projections. There is no way for a business to achieve growth without the loyalty and retention of its customers. And SugarCRM can always help in giving full satisfaction and gratification to customers, clients and prospects. The Sugar software not only improves the ways in management and interacting with customers, it also ensures a successful CRM strategy to effectively support CRM processes.

Sugar integrates with your business ideas to provide effective solutions for every problem that involves customers. Sugar is best for any business wanting to achieve growth for long term. Embrace what Sugar has to offer and make your business grow to the highest level. ]]> http://www.1crm.info/2012/01/grow-with-what-sugar-has-to-offer/feed/ 0 http://www.1crm.info/2012/01/let-sugar-take-your-business-to-the-highest-point/ http://www.1crm.info/2012/01/let-sugar-take-your-business-to-the-highest-point/#comments Mon, 09 Jan 2012 11:00:12 +0000 ed http://www.1crm.info/?p=38683 Continue Reading]]>
With broad support for marketing, sales, comprehensive reporting, intuitive customization tools, and support processes, SugarCRM helps companies improve their revenue growth and sales performance by providing the tools needed in identifying and tracking opportunities, managing accounts, creating and monitoring forecast and pipelines and launching successful selling initiatives. Additionally, SugarCRM allows sales representatives to work offline and online through mobile access and Microsoft Outlook Integration. It combines its functions and features with maximum customizability and flexibility, allowing businesses to leverage a customer relations management software that can easily adapt to unique client-facing processes. With SugarCRM, companies and organizations can make their marketing campaigns become more profitable and successful. Not only it empowers marketing executives to deliver accurate segmentation, SugarCRM also creates and produces solutions, initiates effective email campaigns and organizes leads from multiple sources.

While centralizing customer requests across different channels, SugarCRM enables support and service teams to make solutions for customer complaints in a consistent, prompt and professional way. With CRM support from Sugar, managers are allowed to examine incident frequency and analyze the responsiveness and performance of team members. They are provided with the insight into how to improve the delivery of service continuously and how to increase customer retention. Moreover, the Sugar software includes robust analysis and reporting capabilities to allow executives and the team to evaluate business performance, identify critical metrics and quickly determine sales opportunities across all client and prospects-facing departments.

To satisfy the data needed by users within different functions and roles, reports and charts can be fully customized. It is able to deliver collaboration features beyond the capabilities of other CRM solutions in the market. Enabling true cross-business communication and providing syndicated third-group content, Sugar permits teams in marketing, sales and support departments to coordinate in activities such as sharing documents and other related information and tracking the status of projects.

Through a comfortable environment provided by Sugar, developers can make rapid CRM solutions customizations to meet the specific needs of their business. With the design tools that the Sugar software has, users can have easy and quick definition of workflows and other business-related processes. Eventually, they can integrate SugarCRM with all their business systems while setting access privileges based on profiles, user roles and more. ]]> http://www.1crm.info/2012/01/let-sugar-take-your-business-to-the-highest-point/feed/ 0 http://www.1crm.info/2012/01/from-sugarcrm%e2%80%99s-launch-to-successful-crm-solution-offerings/ http://www.1crm.info/2012/01/from-sugarcrm%e2%80%99s-launch-to-successful-crm-solution-offerings/#comments Thu, 05 Jan 2012 17:54:14 +0000 ed http://www.1crm.info/?p=38653 Continue Reading]]> Introduction

SugarCRM has been the leading provider of open source customer relation management (CRM) solutions for businesses of different sizes in the world. The Sugar Software offers cost effective and more flexible alternative than any proprietary application in order for it to quickly adapt to any working environment. The open source software architecture of SugarCRM enables companies of all sizes to customize and integrate all business transactions in a very easy way for building and maintaining more income-generating relationships. The deployment options offered by SugarCRM include on-premise, on-demand and appliance-based solutions that are designed for suiting the needs of customers with regards to integration, security and configuration.

A Brief Historical Overview of the Company

Founders Clint Oram, John Roberts and Jacob Taylor launched the company on April 1, 2004 to introduce an open source project to SourceForge. There were only 10 employees when the company started. 149 dollars per user per year was charged for a set of support services in accompanying the free open source software. The first 2 million dollars financing was raised by the company in August 2004. By September of the same year, the free Sugar Open Source was downloaded in more than 25 thousand copies from SugarForge. Board member Larry Augustin was appointed by the company as its interim chief executive officer following the departure of founder John Roberts in May 2009. In July 2010, the company released the SugarCRM version 6 with new features including easier installation, a PHP application and better mobile device integration.

The Business Model of SugarCRM

The business model of SugarCRM is tiered in three. The company provides the basic open source solution application and sells the Sugar professional version including more enhanced features such as Microsoft Outlook Integration. It then offers the enterprise version of Sugar with disconnected mobile support, support for Oracle, customer self-service as well as system integration functionalities for businesses aiming for achieving full customer relation management software potential.

Sugar Editions

The CRM software editions of SugarCRM include Sugar Enterprise, Sugar Professional and Sugar Community Edition which originated on the Lamp stack of MySQL, Apache, Linus and PHP. The can also adapt other platforms that are capable of delivering PHP, MySQL and Apache such as Solaris, Windows and Mac OS X.

Why Sugar

The SugarCRM software is designed to offer devoted hosting abilities through Sugar On-Demand that handles maintenance and upgrades. It is made for businesses that find comfort with housing their customer data outside of their firewall without a support from an information technology staff for managing their CRM systems. All the advantages of hosted applications are provided to customers with the added flexibility in migrating to an appliance or on-site solution from a hosted service. A more secure environment is offered by Sugar On-Demand compared to other hosted CRM software solutions because there is an independent management of application, data and API. All hosted CRM software may not meet the needs of a business because of the growing complexity in terms of business processes. The Sugar Sofware is the only CRM software on the CRM market that provides a seamless transition to an on-site, open source deployment. ]]> http://www.1crm.info/2012/01/from-sugarcrm%e2%80%99s-launch-to-successful-crm-solution-offerings/feed/ 0