SugarCRM Corporate

SUGARCRM CORPORATE  
  • SugarCRM Corporate edition is focused on marketing, support information and sales to improve the productivity of employees and enhance executives’ visibility into the performance of the company.
  • SugarCRM Corporate includes Sugar Mobile Plus to provide real-time and offline-sync CRM integration with Blackberry, Android and iPad and iPhone.
  Allows remote updates of Sugar quickly:    
  • Makes critical data on CRM available anywhere including contacts, opportunities, sales and meeting notes.
 
  • Provides offline access for productivity in-flight without connectivity
 
  • Synchronizes in the background
 
  • Prevents CRM information losses by remotely wiping data from mobile devices
 
  • Secures locally-stored data on mobile devices
 
  • Enables immediate collaborate and data sharing to boost productivity
 
  • Includes capability that is multi-lingual
 
  • Maximizes the adoption of users with intuitive interface
 
  • Simplifies scaling and configuration
 
  • Supports robust access security
  • Utilizes open web services standards
  SugarCRM covers mobile capabilities and enhanced support:      
  • Offline capabilities with preloaded data
 
  • CRM data stored on the mobile device
 
  • 1 development box
 
  • 3 support contacts
 
  • 12×5 (by region) support hours
 
  • Unlimited support cases
 
  • 2 hours of P1 response time
  • 30 GB of document storage with Sugar On-Demand
  Most common components:   SALES    
  • Accounts and activity tracking & history
 
  • B2B and B2C configuration
 
  • Competitor tracking and contacts
 
  • Contact management and customizable sales process
 
  • Document and integrated content library
 
  • Lead capture, scoring, routing & assignment
 
  • Opportunity tracking and product catalog & tracking
 
  • Quote management and sales forecasting
 
  • Sates teams and territory management
  • Third-party sales methodologies
  MARKETING  
  • Email marketing and marketing campaigns
 
  • Marketing reports and campaign dashboards
 
  • Mass email and web to lead capture
 
  • Newsletter management and SMS marketing campaigns
  • Integration with other marketing automation
  CUSTOMER SUPPORT    
  • Facebook, Twitter and LinkedIn
 
  • Blogs and emails
 
  • Google Apps and Cisco WebEx meeting center
 
  • Citrix online GoToMeeting and sales intelligence
 
  • Maps and LotusLive Engage
  • Social collaboration and SMS
  GLOBAL CRM
  • Support for 22 languages
 
  • users can enable or disable most common languages
  • allows the use of native language for improved usability and CRM adoption
  Multi-currency support  
  • worldwide currencies are supported while users can report on main default currency
OTHER FEATURES:  
  • unlimited API calls
 
  • regular back-ups of customer data
  • choice of either on-premise or cloud-based CRM deployment