SugarCRM Enterprise

Sugar Enterprise covers all capabilities and functionalities that are expected customer-facing applications, providing the industry’s most intuitive user experience. It fits with today’s business processes and transactions. Unlimited flexibility and control over CRM deployment are provided through Sugar’s open source platform.   Key Capabilities:  Mobile CRM Support
  • Offline Sync for Sugar Mobile
  • Customized user experience optimized for mobile devices
  • iPad-optimized browser access with support for HTML5-based charts
  • Sugar mobile for Blackberry, Android and Iphone
Social CRM
  • Includes pre-built integrations to collaboration and social media applications that are most popular
  1. 1.      Online social networking sites include LinkedIn, Facebook and Twitter
  2. 2.      Connectors include Lotus Domino Server
  3. 3.      Sales Insight covers Hoovers and InsideView
  4. 4.      Email archiving
  5. 5.      Gmail
  6. 6.      IMAP
  7. 7.      Google contacts import
  8. 8.      Collaboration for IBM LotusLive, Google Docs, GoToMeeting and Cisco WebEx
  9. 9.      Plug-ins include Microsoft Outlook, Excel, Word and IBM Lotus Notes.
Global Deployment
  1. 1.      Include 22 languages
  2. 2.      Right-to-left language support
Advanced Reporting
  • Turns date/information into view with real-time reports
  1. 1.      Multiple homepage dashboards
  2. 2.      Pre-configured dashboards including opportunities by lead source, monthly pipeline by outcome, sales pipeline and lead source
  3. 3.      SQL reporting’s integration of data from various sources into a single report
  4. 4.      Customizable charts, dashboards and reports.
Offline Client
  • Allows the users to use the system without internet connection wherever or anywhere they access
  1. 1.      In remote locations with no internet access
  2. 2.      While in flight
Database and Cloud Integration
  • Industry-standard database support for flexible implementation and high performance
  1. 1.      Databases covered include MySQL, Microsoft SQL Server
  2. 2.      Cloud Integration includes IBM WebSphere Cast Iron, Talend
Customer Self-Service Portal
  • Sugar Portal allows users to open, edit and access to owned troubled tickets for customer support applications
  1. 1.      Reduced support cost
  2. 2.      Increased customer satisfaction level
  3. 3.      Control of data available
            Enterprise-level Performance
  • Executes the sub-second response time that are required by most of the demanding CRM systems/applications.
Remote Database Backups
  • Allows users to receive database backups via FTP on a weekly bases
  1. 1.      Additional data redundancy
  2. 2.      Direct access to your valuable business data
  3. 3.      Offline reports at your convenience
Enterprise-class Premium Support
  • Reflects the mission-critical CRM applications nature
  1. 1.      2 hour or less response time for issues that can be critical
  2. 2.      Live phone Support
  3. 3.      24x7x365 customer support available
  4. 4.      Unlimited number of cases
  5. 5.      Regular account reviews
  6. 6.      Sugar on-demand
Cloud Options to Simply Implementation
  • Lets users host their applications where it most benefits your business through Sugar’s flexible deployment
  1. 1.      On-site behind your firewall
  2. 2.      Private clouds (IBM, VMWare)
  3. 3.      Public clouds (IBM SmartCloud Enterprise, Amazon EC2, Microsoft Azure, Rackspace)
  4. 4.      Sugar on-demand
Additional Features:
  • 4 support contacts
  • Basic health check
  • 60GB of Document Storage
  • Lotus Domino Service Connector
  • Development Sandboxes
  • Dedicated On-Demand
  • Available assigned technical support representative
  • 24x7x90 Go-Live Support
SugarCRM Enterprise page Sugar Corporate Documentation