SugarCRM Ultimate

Sugar Ultimate combines industry-leading features with the most modern CRM platform architecture to become a high level CRM suite for the users. It allows big companies to receive the administration and support services that are expected of mission-critical applications while providing them with the capability to collaborate across teams and departments.   Capabilities for Applications:               Enterprise-level Performance
  • Executes the sub-second response time that are required by most of the demanding CRM systems/applications.
Cloud Options to Simply Implementation
  • Lets users host their applications where it most benefits your business through Sugar’s flexible deployment
  1. 1.      On-site behind your firewall
  2. 2.      Private clouds (IBM, VMWare)
  3. 3.      Public clouds (IBM SmartCloud Enterprise, Amazon EC2, Microsoft Azure, Rackspace)
  4. 4.      Sugar on-demand
Advanced Reporting
  • Turns date/information into view with real-time reports
  1. 1.      Multiple homepage dashboards
  2. 2.      Pre-configured dashboards including opportunities by lead source, monthly pipeline by outcome, sales pipeline and lead source
  3. 3.      SQL reporting’s integration of data from various sources into a single report
  4. 4.      Customizable charts, dashboards and reports.
          Social CRM
  • Includes pre-built integrations to collaboration and social media applications that are most popular
  1. 1.      Online social networking sites include LinkedIn, Facebook and Twitter
  2. 2.      Connectors include Lotus Domino Server
  3. 3.      Sales Insight covers Hoovers and InsideView
  4. 4.      Email archiving
  5. 5.      Gmail
  6. 6.      IMAP
  7. 7.      Google contacts import
  8. 8.      Collaboration for IBM LotusLive, Google Docs, GoToMeeting and Cisco WebEx
  9. 9.      Plug-ins include Microsoft Outlook, Excel, Word and IBM Lotus Notes.
Customer Self-Service Portal
  • Sugar Portal allows users to open, edit and access to owned troubled tickets for customer support applications
  1. 1.      Reduced support cost
  2. 2.      Increased customer satisfaction level
  3. 3.      Control of data available
Database and Cloud Integration
  • Industry-standard database support for flexible implementation and high performance
  1. 1.      Databases covered include MySQL, Microsoft SQL Server
  2. 2.      Cloud Integration includes IBM WebSphere Cast Iron, Talend
Offline Client
  • Allows the users to use the system without internet connection wherever or anywhere they access
  1. 1.      In remote locations with no internet access
  2. 2.      While in flight
Mobile Applications
  • Covers a broad range of devices
  1. 1.      BlackBerry, Android, IPhone
  2. 2.      Offline Sync
  3. 3.      Customized experience optimized for mobile devices
  4. 4.      Ipad-optimized browser access with support for HTML5-based charts
  5. 5.      Mobile browser access on late generation smartphones
Remote Database Backups
  • Allows users to receive database backups via FTP on a weekly bases
  1. 1.      Additional data redundancy
  2. 2.      Direct access to your valuable business data
  3. 3.      Offline reports at your convenience
  Global Deployment
  1. 1.      Include 22 languages
  2. 2.      Right-to-left language support
  Other Features:
  • Includes 24×7365 hours of support
  • Includes support for phones
  • P1 Response Time of 1 hour
  • Includes assigned tech support representative and developer support
  • includes dedicated On-demand and 24x7x90 Go-Live support
  • 5 support contacts and unlimited support cases
  • 5 development sandboxes
  • 250GB of document storage
  • Includes Lotus Domino server Connector
  • Extended health check